`

faq

The Basics:

mademeals is a healthy prepared meal delivery service that helps you eat farm-to-fork meals when you don't have time to cook.

We use seasonal ingredients sourced primarily from local organic farms, and only use the best grass-fed beef, free-range poultry and wild-caught seafood.

As a business, we are committed to supporting local farmers and communities, while moving away from corporate agriculture and the devastating impacts it has had on our health and ecosystem.

mademeals was started in 2016 by Jesse McBride, a health and fitness enthusiast with a busy New York City career and lifestyle. After being diagnosed with Colitis, a chronic inflammatory gut condition, his diet of healthy, organically-produced ingredients was no longer an option, but instead a necessity.

McBride sought for ways to eat healthy while still maintaining a busy schedule. Finding few options for acquiring the organic, nutrient-rich foods that his condition required, he created mademeals as a way to help other busy, conscious eaters.

Since its inception, mademeals has been on a mission to source only the freshest, most local and organic ingredients, provide convenient and sustainable food preparation and packaging, and give back to the community by hiring those in most need of job placement and training.

Hungry for more? Read our full mission here.

Our meals are always fresh, never frozen. They are chilled immediately after they’re cooked to preserve freshness, and packed in insulated boxes with reusable cooling packs before being sent to you.

You can email us at happy@mademeals.co, call us at 844-539-6233, or text us at (551) 224-0911

We are available via email, phone or text Monday - Friday 9am-5pm, and Saturday/Sunday 11am-4pm.

We are in the kitchen preparing your meals between Thursday and Sunday, and meals are delivered on Monday.

Please have a look at our plans page for more information on our pricing.

Delivery and Receiving My Meals:

Our meals last 3-4 days in the fridge, depending on the ingredients used. (For example, we recommend seafood meals be eaten sooner than chicken meals). Eat by dates are printed on labels.

We work with a third party delivery partner that specializes in perishable food delivery so that your meals arrive safe and sound.

Delivery is always free! Each plan has its own minimum, (see our plans page for more info).

Our meals are packaged in compostable pulp based containers that are oven and microwave safe, and are wrapped with a sleeve that contains information about the meal. Meals are then placed in a box with recycled denim insulation and ice packs and sent to your doorstep. We strive to make all of our packaging as eco-friendly as possible, a vital aspect to our mission in helping reduce waste and conserving the environment.

When signing up, we ask that you include any delivery information (like “leave in lobby”), as this is the case for many city dwellers. Often times people instruct us to leave boxes in the lobby for pickup when they get home.

We advise customers to refrigerate meals no later than 8pm the day they're delivered. Because of the short amount of time our meals are en route, meals will remain at a safe cold temperature up until that time, even if the ice packs seem a bit melted. If there are any issues, we ask that you reach out to us directly at happy@mademeals.co.

Refrigerate them as soon as you receive your delivery, (we advise by 8pm latest on the day of delivery).

You can check if you’re in our delivery area by inputting your zip code into any of the Get Started forms on our website zip code checker, (like the one at the bottom of this page). (You're not obligated to sign up if you enter your zip).

Nope. We figure that most people are out during the day, so most customers will come home to find their box in their lobby or with their doorman/front desk. As long as you specify where your box should be left, you don’t need to be home to receive it.

Our delivery partner delivers our boxes on Monday, usually between 10am-5pm, (but can be any time between 8am-8pm).

Enjoying My Meals:

Our deadline for Monday delivery is Wednesday at 10am. (This gives us time to source ingredients from our local network of farmers). As long as you have your first order in before the deadline, you will receive your meals the following Monday!

Reach out to us directly with any comments or issues, and we will do our best to accommodate and make you happy!

When you receive your weekly text or email, there will be a link to select your meals for the following week. There, you can add/remove meals as you see fit. If you’ve already confirmed your selections and wish to edit your order, simply click “Click here to edit your order” on your dashboard via this link: https://bit.ly/2JwpvF7

Not yet, but we plan on introducing family sized portions a bit down the road.

Yes! Every month we introduce a new set of staple meals, and each week we rotate in new specials. This allows us to use the most local and seasonal ingredients, while listening to our customers and shaping our menu around the highest rated meals!

Unfortunately not at this time. However we try to offer a good variety of choices, including vegan, low-carb and 'traditional' meals.

Our compostable containers are oven and microwave safe. Please consult the packaging for meal specific heating instructions. If you are heating in the oven, we recommend placing the meal container on a sheet pan, covering loosely with tin foil, and using an oven mitt so it is easy to remove when heated.

You can log into your account to see all of your past orders through this link: https://bit.ly/2JwpvF7

Technically, you can freeze some of your meals if you do not expect to eat them in the first 4 days, but we do not advise it. We highly recommend enjoying your meals fresh until the expiration date on the container. If you must freeze a meal, be thoughtful about which one(s) you choose to freeze. Uncooked greens like salads should not be frozen, and should be eaten earlier for peak delectability.

Managing My Subscription:

Our software does not use passwords. Your account is linked to your phone number, so when you click the link we text you every week, you do not need to log in. If you ever need to log in, you will be prompted to enter the code texted to you. We find that it is easier than remembering passwords!

Yes! Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Here you can toggle between text and email notifications.

Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Here you can scroll down and edit your delivery address. (Please remember to add delivery notes so that our delivery partner knows exactly where to leave your box, to avoid any issues).

Although we hate to say goodbye to customers, we've made it very simple. Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Scroll to the bottom and click “Cancel Plan”.

In order to change the payment method on a subscription, you must cancel your existing subscription plan and create a new one with the new payment information. (This is for security reasons).

If you are on our A La Carte (non-recurring) plan, nothing will happen. If you are on a Recurring plan and forget to choose your meals or skip, our system will auto-select meals for you based on your preferences. (When you sign up, we ask you for any preferences you may have, like 'gluten-free', 'dairy-free' or 'nut-free').

Between Sunday at 3pm and Wednesday at 10am, you can view our menu for the following week using this link. You can also take a look at our sample menu page, where we feature some of our customer favorites. Since we use seasonal ingredients and rotate our menu regularly, not all of our current meals on the sample menu page will be displayed.

After you've selected your meals and you reach the confirmation page, scroll to the bottom. You will see “apply discount code or coupon” on the confirmation page. Just enter your gift card here! If you have any issues, please reach out to our team.

Yes! For recurring customers, skipping a week is very simple, as is pausing. In order to skip a week, you simply click the ‘skip’ button on your weekly meal choice page. To pause, go to the 'Edit Subscription' tab (via the menu icon in the top right hand of the home screen), and choose the 'pause until' date you'd like to pause your subscription until. You can use this link to access your account.

Yes! You can do this in two ways. First, you can go to your account page using this link and scroll down to 'Purchase Gift Cards'. The second way is to add another plan to your account, add the lucky persons delivery information and your payment information. This is a good way to surprise someone. You can then cancel at any time.

Ingredients and Nutrition:

Yes! We work with Real Nutrition NYC to make sure our meals fall within balanced guidelines. For anyone looking for a more tailored meal plan regimen, email amy@realnutritionnyc.com directly and tell her we sent you!

You can find nutrition information when choosing your meals, as well as on the meal label, (along with a list of ingredients).

All of our meat and poultry is grass-fed and pasture-raised, and we use sustainably caught and wild seafood. We use locally grown and almost entirely organic produce, especially when they are known to have high pesticide residues. Some may know these as “The Dirty Dozen”. We support local and regional farmers who use responsible practices, and make an effort to use ingredients with minimal to no pesticide residues so that our meals are clean, high-quality and nutrient-dense.

Our meals range roughly between 450-750 calories, depending on the meal. (For example, some of our low-carb meals will be a bit lower in calories).

Every week, we offer meals in each of the following categories: vegan, low-carb and 'traditional' (protein/carb/veggie). We also offer salads, soups, snacks and swag!

All of our meals are generally below 1,000 mg of sodium, (with most of them being below 750mg). We sparingly add salt to recipes, and only use sea salt and/or kosher salt.

Our meals are designed for one person.

Although most of our meals are free from the major allergens, we do occasionally use said ingredients if they are responsibly sourced, (for example; grass-fed butter, wild-caught fish and organic soy sauce). In addition, because we cook in a shared kitchen space, cross contamination is possible. When choosing your meals, all ingredients are listed in the ingredient statement and appear on the meal label.

view plans