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faq

The Basics:

mademeals is a healthy prepared meal delivery service that helps you eat farm-to-fork meals when you don't have time to cook.

We use seasonal ingredients sourced primarily from local organic farms, and only use the best grass-fed beef, free-range poultry and wild-caught seafood.

As a business, we are committed to supporting local farmers and communities, while moving away from corporate agriculture and the devastating impacts it has had on our health and ecosystem.

mademeals was started in 2016 by Jesse McBride, a health and fitness enthusiast with a busy New York City career and lifestyle. After being diagnosed with Colitis, a chronic inflammatory gut condition, his diet of healthy, organically-produced ingredients was no longer an option, but instead a necessity.

McBride sought for ways to eat healthy while still maintaining a busy schedule. Finding few options for acquiring the organic, nutrient-rich foods that his condition required, he created mademeals as a way to help other busy, conscious eaters.

Since its inception, mademeals has been on a mission to source only the freshest, most local and organic ingredients, provide convenient and sustainable food preparation and packaging, and give back to the community by hiring those in most need of job placement and training.

Hungry for more? Read our full mission here.

Our meals are always fresh, never frozen. They are chilled immediately after they’re cooked to preserve freshness, packed in compostable pulp based containers and delivered to your door in a paper bag or insulated bag (your choice).

You can email us at happy@mademeals.co, call us at 844-539-6233, or text us at (551) 224-0911

We are available via email, phone or text Monday - Friday 9am-5pm, and Saturday/Sunday 11am-4pm.

We are in the kitchen preparing your meals between Thursday and Sunday, and meals are delivered on Sunday evening.

Please have a look at our plans page for more information on our pricing.

Delivery and Receiving My Meals:

Our meals last 3-4 days in the fridge, depending on the ingredients used. (For example, we recommend seafood meals and salads be eaten sooner than chicken and vegan meals). Suggested 'eat by' dates are printed on all labels.

We work with a third party delivery partner that specializes in perishable food delivery so that your meals arrive safe and sound.

Delivery is free on orders over $85. (For orders below $85, there is a fee of $4.95 for paper bag delivery, and $8.95 for insulated bag delivery - $4 of which is refunded if you return the bag!) Each plan has its own minimum, (see our plans page for more info).

Our meals are packaged in compostable pulp based containers that are oven and microwave safe, and are wrapped with a sleeve that contains information about the meal. Meals are then delivered in a paper bag, or insulated bag with a drain safe ice pack, (both of which can be returned or reused). We strive to make as much of our packaging as eco-friendly as possible, a vital aspect to our mission in helping reduce waste and conserving the environment.

When signing up, we ask that you include any delivery notes (like “leave in lobby” or "ring super's bell and leave in front of apt door"), as this is the case for many city dwellers.

We advise customers to refrigerate meals immediately upon receiving them, but because of the short amount of time they are in transit from our kitchen to you, meals will remain at a safe cold temperature, even if the ice pack seems a bit melted. If there are any issues, we ask that you reach out to us directly at happy@mademeals.co.

Refrigerate them as soon as you receive your delivery, and we advise you eat them by the suggested 'eat by' date on the meal sleeve.

We deliver to:
- Parts of Essex, Union and Somerset Counties (NJ)
- Most of Hudson County (NJ)
- Most of Manhattan (NYC) below 116th St.
- Parts of Brooklyn and Queens (NYC)
You can check if you’re in our delivery area by inputting your zip code into any of the Get Started forms on our website zip code checker, (like the one at the bottom of this page). (You're not obligated to sign up if you enter your zip, and can unsubscribe to email correspondence at any time).

We offer delivery in a paper bag OR insulated bag with coolant. If you are not home, just make sure to choose the insulated bag delivery option and provide instuctions on where to leave your delivery if you are not home.

Sunday evening deliveries typically arrive between 6pm-10pm, but can be as late as 11pm, depending on traffic!

Enjoying My Meals:

Our deadline for Sunday delivery is Wednesday at 10am. (This gives us time to source ingredients from our local network of farmers). As long as you have your first order in before the deadline, you will receive your meals the following Sunday evening!

Reach out to us directly with any comments or issues, and we will do our best to accommodate and make you happy!

When you receive your weekly text or email, there will be a link to select your meals for the following week. There, you can add/remove meals as you see fit. If you’ve already confirmed your selections and wish to edit your order, simply click “Click here to edit your order” on your dashboard via this link: https://bit.ly/2JwpvF7

Not yet, but we plan on introducing family sized portions a bit down the road.

Yes! Every month we introduce a new set of staple meals, and each week we rotate in new specials. This allows us to use the most local and seasonal ingredients, while listening to our customers and shaping our menu around the highest rated meals!

The only customization we offer at the moment is allowing you to choose between low-carb and "traditional" (higher carb) versions of some of our meals.

Our compostable containers are oven and microwave safe. Please review the packaging for meal specific heating instructions. If you are heating in the oven, we recommend placing the meal container on a sheet pan, covering loosely with tin foil, mixing loosely so that it heats evenly, and using an oven mitt so it is safe to remove when hot.

You can log into your account to see all of your past orders through this link: https://bit.ly/2JwpvF7

Technically, you can freeze some of your meals if you do not expect to eat them in the first 4 days, but we do not advise it. We highly recommend enjoying your meals fresh until the expiration date on the container. If you must freeze a meal, be thoughtful about which one(s) you choose to freeze. Uncooked greens like salads should not be frozen, and should be eaten earlier for peak delectability.

Managing My Subscription:

Our software does not use passwords. Your account is linked to your phone number, so when you click the link we text you every week, you do not need to log in. If you ever need to log in, you will be prompted to enter the code texted/emailed to you.

Yes! Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Here you can toggle between text and email notifications, (or both).

Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Here you can scroll down and edit your delivery address. (Please remember to add delivery notes so that our delivery partner knows exactly where to leave your delivery if you are not home, to avoid any issues).

Although we hate to say goodbye to customers, we've made it very simple. Just go to your account dashboard (https://bit.ly/2JwpvF7) and click “Plan Settings”. Scroll to the bottom and click “Cancel Plan”.

In order to change the payment method on a plan, you must cancel your existing plan and create a new one with the new payment information. (This is for security reasons).

If you are on our A La Carte (non-recurring) plan, nothing will happen. If you are on a Recurring plan and forget to choose your meals or skip, our system will auto-select meals for you based on your preferences. (When you sign up, we ask you for any preferences you may have, like 'gluten-free', 'dairy-free' or 'nut-free').

You can view our menu via this link.

After you've selected your meals and you reach the confirmation page, scroll to the bottom. You will see “apply discount code or coupon” on the confirmation page. Just enter your gift card here! If you have any issues, please reach out to our team.

Yes! For recurring customers, skipping a week is very simple, as is pausing. In order to skip a week, you simply click the ‘skip’ button on your weekly meal choice page. To pause, go to the 'Edit Subscription' tab (via the menu icon in the top right hand of the home screen), and choose the 'pause until' date you'd like to pause your subscription until. You can use this link to access your account.

Yes! You can do this in two ways. First, you can simply purchase one via this link. The second way is, if you are a customer, to add another plan to your account, add the lucky persons delivery information and your payment information. This is a good way to surprise someone. You can then cancel at any time.

Ingredients and Nutrition:

Amy with Real Nutrition NYC has provided us with guidelines for what macronutrient ranges meals should fall between to be considered 'healthy and wholesome'. We do our best to make sure our meals fall within these guidelines. That being said, what is most important to us is using organic and humanely raised ingredients everyone can pronounce, without additives or chemicals. For anyone looking for a more tailored dietary regimen, email amy@realnutritionnyc.com directly and tell her we sent you!

You can find nutrition, ingredient and allergen information when choosing your meals, as well as on the meal label.

All of our meat and poultry is grass-fed and pasture-raised, and we use sustainably caught and wild seafood. We use locally grown and almost entirely organic produce, especially when they are known to have high pesticide residues. Some may know these as “The Dirty Dozen”. We support local and regional farmers who use responsible practices, and make an effort to use ingredients with minimal to no pesticide residues so that our meals are clean, high-quality and nutrient-dense.

Our meals typically range between 400-750 calories, depending on the meal. (For example, some of our low-carb meals will be a bit lower in calories).

Every week, we offer meals in each of the following categories: vegan, low-carb and 'traditional' (protein/carb/veggie). We also offer salads, soups, snacks and swag!

All of our meals are generally below 1,000 mg of sodium, (with most of them being below 750mg). We sparingly add himalayan pink salt to recipes to taste.

Our meals are designed for one person.

Although most of our meals are free from the major allergens, we do occasionally use said ingredients if they are responsibly sourced, (for example; grass-fed butter, wild-caught fish and organic soy sauce). In addition, because we cook in a shared kitchen space, cross contamination is possible. When choosing your meals, all ingredients are listed in the ingredient statement and appear on the meal label.

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