At the moment we deliver once a week, every Sunday, as well as Monday to select zip codes in Manhattan. (If you are in this area, you will see a Mon. delivery option upon checkout).

Deliveries are made by our in-house drivers, (we do not use UPS or FedEx. It is important to us that your meals are delivered with care).

ETA’s are texted/emailed every Saturday evening.

Generally speaking, our deliveries are made between 2:30pm-8pm on Sunday evenings. Here is a breakdown of our routes & zones. (These times cannot be guaranteed):

• Hudson County, NJ: 2:30pm – 7pm
• Manhattan (between 42nd st & 200th st): 2:30pm – 7pm
• Manhattan (below 42nd st): 3pm – 8pm
• Brooklyn: 4pm – 8pm
• Queens (LIC/Astoria areas): 2:30pm – 6:30pm
• Queens (central/western areas & Nassau County): 6pm – 9pm
• Essex / Passaic / Bergen Counties: 3pm-7pm
• Middlesex / Union Counties: 2:30pm – 7pm
• Monmouth County: 4pm-8pm
• CT (Greenwhich > New Haven): 3pm-7pm

(These time frames are not promised, as we are at the mercy of traffic, accidents, etc… But we try our best to deliver in these windows).

We also offer pickup at several locations – mostly gyms with fridges. For pickups, meals are placed in fridges by Sunday evening, and are available for pickup on Monday during the gym’s hours of operation. (To find this information, Google the gym and view their hours).

You do not need to subscribe! Many of our customers order a-la-carte, whenever they need us. (This means simply adding items from our “All Menu Items” page to your cart, and then checking out).

You will receive reminder texts/emails each week, and order whenever you need support with your weekly nutrition.

However… there are many benefits to subscribing:
1. You get discounts on all your meals, (depending on how many meals you order). View our discount tiers here.
2. You save time by avoiding manually checking out each week
3. You can change meals in your subscription at any time
4. You can pause, skip, or cancel at any time – no strings attached

Subscribers receive 2 texts/emails every week reminding them to make any changes, skip or cancel before orders run on Wednesday at 10am.

We take a lot of pride in our sourcing.

All of our poultry, beef, turkey & pork are sourced from D’Artagnan and are grass-fed, pasture-raised & humanely-raised.

Our seafood is either wild-caught & green-rated, or sourced from sustainable cold-water aquaculture operations in the Faroe Islands (which is arguably more sustainable than wild-caught salmon due to overfishing in our oceans).

For our produce, we generally follow the dirty-dozen / clean-15 guidelines, which lists produce that has the highest and lowest pesticide residues. So for example – leafy greens have been found to have high pesticide residues, so those are always organic, but since avocados have thick skin guarding the flesh from any pesticides, those are non-organic.

Generally, we recommend eating meals by Thursday night. This is because we don’t use any air-modification or vacuum seal equipment.

More specifically, our meals are good in the fridge for 3-5 days, depending on the item. (We suggest eating seafood items first. Some vegan items and soups will last 5 days). “Eat By” dates are listed on each item.

Some customers freeze meals that they plan on consuming Friday – Sunday.

(Many of our customers utilize our service as their ‘Sunday night through Thursday night solution’, while spending Friday through Sunday enjoying time with loved ones and eating out).

You are welcome to keep any cooler bags & ice that you receive (if you’d like), but you can also return them for account credit in the form of rewards points! (For each cooler bag returned, you’ll get a $3 credit to your account. There are no credits for returned ice packs, but we happily accept them, as it helps us recycle and produce less overall waste as a business! Any ice packs that are stained can be discarded.)

For more information about how rewards points work, see here: https://www.mademeals.co/reward-points/

Yes! Every 3-4 weeks, we rotate new Chef’s Specials into our menu, (usually 3 specials at a time), based on seasonality and our customers’ preferences. We monitor our orders each week to spot items falling in popularity so we can remain agile with our menu planning.

Yes! When you refer someone, you both get $30!

If you are logged in, here is a direct link: https://www.mademeals.co/my-account/myreferrals/

Navigation instructions: “My Account” > “Refer a Friend” > then “click to copy” your unique referral URL and share with your network.

Note: They will get $30 off their first order. Once their order gets successfully delivered and marked “complete” in our system, you will automatically receive your $30 via email.

We are proud to use Chosen Foods Avocado Oil in our operation, (which is one of the brands that has been independently tested and verified to be 100% pure avocado oil). We also use pure olive oil, as well as extra virgin olive oil for some of our sauces. We do not use canola, soybean, or any other seed oils in our cooking.

If you are on a subscription, simply log in to our website, click “Manage Subscription” on the top bar, and edit your selections. Selections will be auto-saved as you remove/add items.

If you need any help, simply live chat with us on our website, or email us at [email protected]

At the moment, all of our meals are available in a “regular” carb option (like rice or potatoes), or a low-carb option (like cauliflower rice or spaghetti squash).

You can also create custom meals at home by purchasing any variety of our By The Pound items, and mixing & matching as you see fit!

We hope to explore more customization in the future.

If you do not expect to eat eat a meal in the first 3-4 days, you can freeze it. Simply thaw in the fridge for 12-24hrs before you plan on eating it and follow normal heating instructions on package! (Please be thoughtful about which meal(s) you choose to freeze. Some sauces do not freeze great, and uncooked greens like salads should not be frozen, and should be eaten earlier for peak delectability).

Also, we recommend vacuum sealing meals before freezing, or putting them into a ziploc bag to keep as much air out as possible.

Our compostable containers are oven and microwave safe. Please review the packaging for meal specific heating instructions. (Be sure to remove sauce containers before heating!)
If you are heating in the oven, we recommend gently mixing the food, loosely covering the meal with tin foil, then heating. Be sure to use an oven mitt as the container will be hot.

You can also heat up your meal in a pan on the stove-top, if you wish.

You can navigate to “My Account” (top right hand of screen) and go to “Order History” tab to see your past orders.

Direct link: https://www.mademeals.co/my-account/orders/