We currently deliver once per week on Sundays, with Monday delivery available to select Manhattan zip codes. (If eligible, you’ll see a Monday delivery option at checkout.)

All deliveries are completed by our in-house driver team—we do not use UPS or FedEx. This allows us to ensure meals are handled carefully and arrive in excellent condition.

Delivery windows:
Most deliveries arrive between 11am–7pm on Sundays.
Estimated delivery times are sent via text and email every Saturday afternoon, along with a dynamic tracking link that is updated real-time.

Pickup options:
We also offer pickup at select locations, primarily local gyms with refrigerated storage. Meals are placed in fridges by Sunday evening and are available for pickup on Monday during the gym’s normal operating hours.
(To confirm hours, simply search the gym on Google.)

You do not need to subscribe. Many customers order à la carte whenever they need us—simply add meals from our All Menu Items page to your cart and check out.

You’ll receive weekly reminder texts/emails, so you can order whenever it fits your schedule.

That said, subscribing comes with added benefits:

• Automatic discounts on all meals (based on order size)

• Time savings—no need to manually check out each week

• Full flexibility to swap meals anytime

• No commitment—pause, skip, or cancel whenever you want

Subscribers receive two reminders each week to make changes, skip, or cancel before orders run on Tuesday at 10am.

Yes—sourcing is something we take seriously.

• Meat & Poultry: All poultry, beef, turkey, and pork are sourced from D’Artagnan and are grass-fed, pasture-raised, and humanely raised.

• Seafood: Our seafood is either wild-caught and green-rated, or sourced from responsible cold-water aquaculture in the Faroe Islands, a highly regulated system that supports long-term sustainability amid global overfishing.

• Produce: We follow the Dirty Dozen / Clean Fifteen guidelines to prioritize organic produce where it matters most. Items with higher pesticide exposure (like leafy greens) are always organic, while low-risk items (such as avocados with protective skins) may be conventionally grown.

This approach allows us to balance nutrition, sustainability, quality, and accessibility—without compromise.

Currently, each meal comes in a regular carb option (like rice or potatoes) or a low-carb option (like cauliflower rice or spaghetti squash).

For more flexibility, you can create custom meals at home by mixing & matching our By The Pound items.

We’re exploring more customization options in the future!

Thanks to our modified atmosphere packaging (MAP) process:

• All sealed meals and snacks are fresh from delivery through the following Sunday night when kept refrigerated.

This extended freshness allows us to deliver meals that stay safe, high-quality, and great-tasting throughout the week.

Exceptions

A small number of items are not MAP-sealed and have shorter shelf lives:

• Protein shakes: consume by Thursday

• Certain soups: consume by Friday

All items are clearly labeled with a use-by date, so you’ll always know exactly when to enjoy them.

We primarily cook with 100% pure avocado oil and some pure olive oil. Extra virgin olive oil is used in certain vinaigrettes and sauces. We do not use canola, soybean, or other seed oils in our cooking.

Exceptions:

• Toasted sesame oil – used in some tofu dishes and our sesame jasmine rice.

• Organic, cold-pressed, high-oleic sunflower oil – used in our dairy-free tzatziki, sourced from Fabalish. This variety is extracted at low temperatures, making it less prone to oxidation and harmful compound formation. It’s more stable than regular sunflower oil and is considered a safe option for those cautious about seed oils.

Our compostable trays are made from sugar cane pulp.

To dispose properly:

1. Make a small tear in the corner of the container and peel out the removable high-barrier film liner. Discard the liner in the trash.

2. The remaining sugar cane tray can be:

   • Recycled curbside with paper, paperboard, or corrugated materials, or

   • Composted with your regular organic waste—no specialized facility required.

This way, you help reduce waste while making the most of our compostable packaging.

You’re welcome to keep any cooler bags or ice packs you receive.

If you’d like to return them, we offer account credit for reusable items:

• $3 in rewards points for each cooler bag returned

• Ice packs can be returned for recycling (no credit), which helps us reduce waste

  • Ice packs that are damaged or stained can be discarded

Returned items are reused whenever possible to support our sustainability efforts.

To learn more about how rewards points work, visit:
https://www.mademeals.co/reward-points/

Yes! We rotate new Chef’s Specials into our menu every 3–4 weeks (typically three to four at a time), guided by seasonality and customer feedback.

We closely monitor weekly ordering trends so we can retire less popular items and keep the menu fresh, balanced, and exciting.

Yes! When you refer a friend, you both get $30.

How it works:

• Your friend gets $30 off their first order

• After their first order is successfully delivered, you’ll receive $30 in credit via email

To refer a friend:

• Log into your account and visit:
  https://www.mademeals.co/my-account/myreferrals/

• Or navigate to: My Account → Refer a Friend

• Click “Copy” to grab your unique referral link and share it

That’s it — no limits on how many friends you can refer.

If you have a subscription, just log in to our website and click “Manage Subscription” in the top bar. You can add or remove meals, and your selections are saved automatically.

Need help? Chat with us live on the website or email [email protected] — we’re happy to assist!

Yes! Our MAP-sealed meals hold up well in the freezer. They’re designed to stay fresh through the week, so most customers don’t need to freeze them if they’re eating within 7–8 days.

Freezing is a great option if you’re ordering for multiple weeks at once. Just place the sealed meal directly in the freezer, and thaw in the fridge, ideally overnight, before reheating as directed on the package. If not thawed all the way through, allow for a little extra heating time.

Note: For best texture and flavor, we recommend eating meals fresh. Some items do not hold up as well after freezing, (for example our dairy-free tzatziki, which may become oily or runny).

Heating instructions are always included on the package, but here’s a quick overview:

• Microwave: For best results, transfer food to a microwave-safe ceramic or glass plate before heating. Meals may also be heated in the sealed container. While the container itself is compostable, the sealing film is a food-safe plastic, and some customers prefer not to heat food in plastic. At our facility, only cold food is placed into containers, in line with our HACCP best practices.

• Stovetop: Meals can be reheated gently in a pan on the stove.

• Do NOT: Heat in the oven or air fryer, as the container is not designed for high heat, (aside from a microwave).

This gives you flexibility while keeping your meals safe and delicious.

You can navigate to “My Account” (top right hand of screen) and go to “Order History” tab to see your past orders.

Direct link: https://www.mademeals.co/my-account/orders/